The customer portal is where your customers go to manage all things billing with respect to your business. It allows your customers to complete most billing tasks in a self-service portal, like submitting payments, viewing invoices, subscribing to services, and more. The customer portal is provided by Invoiced with no coding experience or extra setup required. Customers can access the customer portal at anytime and from anywhere with an internet connection.
Within your customer portal, customers will be able to:
All of these features can be enabled or disabled as desired in order to better suit your needs.
The My Account page is the home page of your customer portal. It provides a tailored summary of a customer's account. The screen will show different contextual information depending on the state of the account, such as if they are a subscriber or have an active payment plan
The Activity page allows your customers to see a list of invoices, estimates, credit notes, and payments. Each transaction type can be filtered (date range and status) and searched (i.e. by invoice #). Customers can select multiple invoices to pay with a single payment here. They can also export transactions to CSV and PDF
The Statements page allows your clients to see a current Balance Forward or Open Item statement. They have the option to see up to 3 years of previous Balance Forward statements
The Billing Details page allows your customer to update contact information, like email address and billing address
The customer portal works out of the box with no configuration. You can customize the behavior of the customer portal in Settings → Customer Portal. Here are some behaviors that can be customized:
Your customer portal is hosted at its own subdomain that you can locate in Settings → Customer Portal. Any customer facing activity happens on this domain, like viewing invoices or paying. Customers can also access the customer portal by going directly to this URL.
We strive to make the customer portal work with as many web browsers as possible, although a recently updated web browser is recommended. In order to access the full functionality, the visitor's browser must be configured with:
Customers can provide feedback on their invoices in the customer portal by adding a comment to the invoices. This allows customers to ask questions regarding the information on the invoice as well as resolve any billing issues that might arise.
Invoiced will also flag the customers invoice if a comment is left and alert the users on the Account profile. This gives the business an easy way to filter out invoices that need attention. Once a response is left on the comment, the invoice can be marked as resolved to remove from the needs attention filter.
Customers must be signed in to access the customer portal. We've made signing in as simple as possible while remaining highly secure. There are a few ways that customers can sign in:
The customer portal can be tailored to fit more unique use cases with these advanced configuration options. It is recommended that a web developer handles these modifications.
You can include the Google Analytics tracking script on all customer portal and sign up pages. This enables you to track usage and adoption of the customer portal.
Setting up Google Analytics:
Going forward you will start to see activity in Google Analytics for customer portal traffic.
You can use your own domain name in the customer portal (i.e. billing.mycompany.com) instead of using the invoiced.com subdomain. Custom domains can be setup in Settings → Customer Portal → Setup Custom Domain. The only requirement is that you can create a CNAME DNS record to custom.invoiced.com for your domain name.
You can modify the look and feel of the customer portal by providing your own CSS stylesheet. The stylesheet will be added in addition to the default stylesheet on all customer portal pages. This can be setup in Settings → Customer Portal → Custom CSS.