FAQs

How do I contact Invoiced Support?

All customers are encouraged to open a support case here in order to get the quickest response. If you are unable to access the Invoiced application for any reason, you can also contact us at support@invoiced.com. Please remember to include as much detail as possible when opening a support case, including related customer or invoice numbers and screenshots. This will help us solve the problem quickly.

How do I request a new feature?

We love customer feedback! You can request and upvote new features here.

Does Invoiced comply with GDPR?

Yes, given the kind of personal info that you can store on Invoiced, we can help you achieve GDPR compliance. Invoiced serves as a data processor role since we do not have a direct relationship with your customers. If you are operating in the EU then we have a data processing addendum (DPA) that establishes us as a data processor for your business in order to help you comply with GDPR. Please contact Invoiced Support if you need the DPA for your business.

How secure is Invoiced?

We take the privacy of our customer's data with the utmost care. Our website uses HTTPS with TLS (Transport Layer Security) encryption for all traffic, we perform daily backups, and is PCI-compliant. Customers will feel safer paying you when you use a billing service that values security. You can learn more on our Security page.

Does Invoiced have a mobile app?

Our web app that was designed to work well on all devices, including phones, tablets, and desktops. Simply go to invoiced.com in the web browser of your mobile device and sign in to use our web app.

At the moment we do not have any plans to build native mobile apps, however, we continually invest efforts in making our web app usable on mobile devices.

What languages does Invoiced support?

Customer-facing content can be translated into German, Spanish, and French.

To change the default language setting on your Invoiced account:

  1. Go to Settings > Business Profile
  2. Under Localization, set the Default Language. This will update the customer-facing interfaces.

You can also set the language in each customer profile. For example, you can select your default language to be English (in Settings > Business Profile) and change to a different language within the customer profile.

  1. Go to the customer profile.
  2. Select edit.
  3. Select options > choose a language from the dropdown menu.

For German, Spanish, and French-speaking customers, customer-facing content will be translated automatically. Note that these settings do not apply to email or invoice templates. You can draft these in the language of your choice.

If you would like to change the default wording on your invoices, go to settings > appearance. Disable the setting to "Use Default Translations." This will allow you to specify each field name on your invoices. You can also customize invoices with HTML and CSS. If you have any additional questions, please contact Invoiced Support.

Does Invoiced have an API?

Yes! We love developers here at Invoiced. Our REST API is currently in beta. It allows developers to build custom integrations and workflows on top of Invoiced. You can view our Developer docs and API reference to learn more.

Can I export my data from Invoiced?

We don't believe in vendor lock-in by holding your data hostage. Our goal is to keep your data within your control while using Invoiced. We strive to make it easy for you to get data into and out of Invoiced. Currently there are a few ways to export your data:

  1. API - the API is the quickest way to access your data on Invoiced. It gives you complete control over the underlying data within your account. Take a look at our API Docs to learn more.
  2. Request an export - you can request a complete data export from us by emailing support@invoiced.com. We will respond as quickly as possible with a download containing all of your billing data in JSON format.

How can I tell if Invoiced is down?

Our status page at status.invoiced.com shows the current state of the systems at Invoiced. If there is a major outage then it will show up there.

Can I have multiple businesses on Invoiced?

Yes! Invoiced was designed for multi-entity companies or individuals that need access to multiple businesses. Each business on Invoiced is its own separate entity from individual user accounts. An individual user account can be a member of one or more businesses. You can sign in once and quickly switch between businesses with 2 clicks. If you are a member of multiple businesses then none of the data (clients, invoices, etc) will be shared between businesses in any way.

What currencies can I accept on Invoiced?

Invoiced supports 160+ currencies out of the box. In order to actually get paid in those currencies, you need to have a payment processor connected that allows you to accept payments in the currencies you use.

To accept multiple currencies in one Invoiced account, enable multi-currency in Settings > Business Profile. Your currency specification in the business profile will be used as the default for all customers and invoices unless you specify an alternate.

Can I charge extra for credit card payments?

Yes! We now support adding a 0-4% convenience fee when customers pay with a card. You can learn more in our Convenience Fee documentation.

What internationalization features does Invoiced have?

We have made Invoiced accessible to businesses around the world. We are constantly working to support the needs of our international customers. While the Invoiced dashboard is currently available in English only, customer-facing content can be automatically translated into Spanish, French, and German.

These are a few of the features we offer to accommodate our international users:

  • We support payment processing in nearly every global currency, as long as the connected payment gateway is compatible.
  • We support multiple languages in the customer billing portal.
  • Users can customize the appearance of invoices, estimates, credit notes, and statements.
  • Automated email and SMS templates are customizable
  • Invoiced is accessible to most countries around the world. If you have trouble creating an account, please inform our team at support@invoiced.com.
  • Several other internationalization options including decimal format, date format, and time zone.

Account & Billing

How do I reset my password?

If you ever forget your password you can securely reset it here. The forgot password process will send a password reset request to the email address for your Invoiced login.

How are actively billed customers calculated?

We priced Invoiced to scale for a wide range of businesses with varying needs. When starting out you choose a plan based on the features and invoicing volume you need. Any extra customers that you bill beyond the amount included in your plan cost extra, depending on the pricing tier you have selected.

We calculate the number of customers that you bill within each calendar month. Customers are counted as actively billed if they received an invoice, estimate, made a payment, or have an active subscription within the calendar month. The current month's usage is displayed in the lower-left hand corner of the dashboard and on the Billing page. This counter is updated once per day. You can see usage in past months on the Billing page.

If you reach your plan's quota then we send you an email notification. Any additional customers that you bill within the same calendar month will be billed as an overage, in addition to the base cost of your subscription. We add any additional usage on the next month's bill, or perform a separate charge if you are billed annually. If you feel a mistake has been made when billing for extra usage then please contact us.

How do I cancel Invoiced?

We realize that Invoiced does not work out for everyone. If this is the case then you can cancel your Invoiced account at any time you wish.

Steps to cancel:

  1. Log in to the web app at invoiced.com.
  2. Go to the Settings section in the left sidebar of the app.
  3. Click on Billing in the Business Settings section.
  4. Underneath Your Plan click the red Cancel my account button.
  5. Confirm your password and click Cancel to immediately cancel your account.

You will be signed out immediately. You may sign back in within 90 days to reactivate your account should you change your mind. Please message us at support@invoiced.com if you need your data exported.

What happens to my account if I cancel?

Any renewal payments for Invoiced must be paid within 15 days from the due date. After 15 days of nonpayment, your account will automatically be canceled.

If you want to reactivate a canceled account, all you have to do is sign in to invoiced.com, choose a plan, and enter a valid credit card to instantly reactivate.

We store account data for 90 days after cancelation. At the end of that period, the data will be permanently deleted. You can create CSV exports from your account prior to cancelation, or our team can send you a JSON file with all of your data. Contact us at support@invoiced.com to request a JSON file.

How do I download invoices for my Invoiced subscription?

We automatically email you a receipt for each charge we perform as a result of a paid Invoiced plan. If you want to download an invoice for any Invoiced charges we support that also.

Steps to download invoices from us:

  1. Log in to the web app at invoiced.com.
  2. Go to the Settings section in the left sidebar of the app.
  3. Click on Billing in the Business Settings section.
  4. Underneath Invoices click the Download Invoice button next to any invoices you want to download.

How do I update my billing information?

  1. Sign to the web app at invoiced.com.
  2. Go to the Settings section in the left sidebar of the app.
  3. Click on Billing in the Business Settings section.
  4. Fill out the form underneath Update Credit Card with your updated credit card and billing address.
  5. Once that is finished, click Update Card. A green message will verify that your billing information was updated with no problems.

Does Invoiced support Two-Factor Authentication (2FA)?

Invoiced supports two-factor authentication (2FA) out of the box. We strongly recommend that everyone sets up 2FA for enhanced account security.

When two-factor authentication is enabled on your Invoiced account, when you are signing in you will be prompted you to enter in the most recently generated authentication token, in addition to your username and password. This can provide an extra layer of security in the event that your username and password are compromised by an attacker.

Steps to set up two-factor authentication:

  1. Sign to the web app at invoiced.com.
  2. Click on your initials in the top right corner and click on My Account.
  3. Click on Enable in the Two-Factor Authentication section.
  4. Enter in your cell phone number to get the connection process started.
  5. Install the Authy application using the link in the text message and follow the instructions to finish set up.