Payment Instructions
Invoiced lets you display payment instructions to your clients on your invoices for payment methods you accept, like check and wire transfer. Customers can even notify you through the customer portal when the check is in the mail. When a payment is received outside of Invoiced, we give you tools to apply those incoming payments to outstanding invoices.
Setting up payment instructions is easy! Follow these steps to display your custom payment instructions to customers.
- From the Invoiced dashboard go to Settings → Payments.
- Click Setup on the Payment Instructions payment method.
- Click on the toggle for each payment method you want to accept, like Check or Wire Transfer. Then enter in your payment instructions for that payment method. You can change, enable, or disable the payment instructions based on the payer's country.
- Click Save to go live with your payment instructions.
When your client selects a payment you added in the setup above we will show them your custom payment instructions. They can even notify you when the check is in the mail by creating a promise-to-pay.
Once you receive the payment you will need to record the payment through the dashboard in order to mark the invoice as paid. You can do this by accessing the Invoice and proceeding to the Payments section, clicking Receive Payment, fill in the form, and finally click Create.
When you apply a payment to an outstanding invoice. You will see a couple of different options on the Receive Payment Screen:
Cash Receipt: The record when a cash payment has been allocated for the sale of a product. This can be cash, check, wire transfer, etc. Charge: Credit Card & ACH transactions.
Voilà, the invoice is now marked as paid.
Want to pay multiple invoices for a customer? Access the customer’s profile and press the addition icon in the top right corner of the page. Choose Receive Payment. Here, you will select the payment type, and the amount you wish to apply. Then, you will be able to select the outstanding invoices for the customer.
Whenever customers pay electronically Invoiced will always ensure the payment is for the correct amount. However, if you accept payments outside of Invoiced, like checks or wire transfers, it is possible that customers will overpay. We've tried to make handling overpayments as easy as possible.
If your customer pays too much there are two ways it can be handled:
- Credit the customer's balance for use on future invoices
- Issue a refund for the amount overpaid
When you record a payment through the dashboard and there is money left over after applying the amount to any outstanding invoices then we will give you a choice to credit or refund the overpayment amount.
Should you choose to refund the overpayment then we will record a refund on Invoiced, however, actually sending those funds back to your customer will be left up to you since the original payment was not processed through Invoiced.