AutoPay

autopay automatically collects payment from customers when an invoice is issued by drawing payment from your customer's attached payment method autopay works with card and direct debit payments how it works autopay allows you to securely collect and charge payment info for customers in order to use autopay you must follow these simple requirements have at least one payment method enabled that supports autopay currently autopay works with card and direct debit payment information on file for each autopay customer when connecting bank accounts the customer must verify the account before it can be charged collecting payment information there are multiple ways to securely add payment information to a customer's account sign up pages https //docs invoiced com/billing/sign up pages customer portal https //docs invoiced com/guides/billing portal sending an autopay invoice to your customer adding a credit card through the dashboard payments api https //docs invoiced com/dev/payment info failed payments autopay was designed to gracefully handle failed payments we will automatically retry failed payments according to your retry schedule if the payment succeeds at any point then the retry schedule will stop your customer will also be sent a failed autopay attempt https //docs invoiced com/guides/emails#payments email the email will include an update payment info button in case the customer's payment information is out of date failed payments will be retried according to the following schedule by default you may change the retry schedule in settings → accounts receivable → autopay 3 days after first payment attempt 5 days after second payment attempt 7 days after third payment attempt after all of the retries have been exhausted then the invoice will be marked as past due additionally if this was for a subscription invoice you can control what happens to the subscription in settings → subscription billing → after subscription nonpayment usage setting up autopay let's walk through a basic scenario where we set up autopay for a customer by sending them an invoice enable a payment method that supports autopay turn on autopay for your customer issue an invoice customer pays to store payment information updating payment information once a customer's added payment information they can update it at any time through the customer portal by clicking change in the payment method section invoices will also have a button to update payment information when the issuer of a saved card supports account updater, then this will automatically update the customer's payment information when they are issued a replacement card faq when is payment for autopay invoices collected? if an invoice has an issue date of today or earlier then payment will be collected no earlier than 1 hour after the invoice is issued generally you can expect payment to be collected in 1 2 hours the 1 hour minimum delay gives you time to recover from any potential mistakes if the invoice has an issue date in the future then payment will not be collected until the invoice issue date you can also change the default offset for collecting an autopay payment in settings → accounts receivable → autopay → autopay payment date this will allow you to increase the time between when the invoice is issued and when payment is collected by some number of days can i trigger payment for autopay invoices sooner? absolutely if you open the invoice in the dashboard you can trigger payment sooner by clicking collect now on the invoice this will initiate a collection attempt immediately can i turn autopay off for one invoice? yes when creating an invoice for a customer that has autopay enabled, the autopay feature can be turned off for this invoice at the top fo the invoice creation page the system will alert you that the invoice will be automatically charged on issuing you can press the turn autopay off, which will turn the autopay feature off for that particular invoice what automated emails does invoiced send for autopay? invoiced can send these emails with autopay payment receipt failed autopay attempt you can learn more about these emails in the emails guide https //docs invoiced com/guides/emails#payments can customers pay an autopay invoice through the customer portal? in most cases customers are prevented from making payments against autopay invoices in the customer portal the exceptions to this are if the invoice has autopay enabled but the customer has no payment method on file, then the customer will be able to submit a payment if all autopay attempts per your retry schedule have failed and no future attempts are scheduled, then the customer can submit a payment in the invoiced application you will be able to capture payments for an autopay invoice at any time if you wish to allow customers to submit a payment through the customer portal outside of the above exceptions then you can disable autopay for the invoice